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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
Return and Refund Policy
At currentcraze, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Return Policy
Return Window
You have 7 days from the date of delivery to return an item for a refund or exchange.
Eligible Returns
To be eligible for a return, items must meet the following conditions:
- Item must be unused and in the same condition that you received it
- Item must be in its original packaging with all tags attached
- You must provide proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Underwear, swimwear, and intimate apparel (for hygiene reasons)
- Items marked as “Final Sale” or purchased during clearance events
- Gift cards
- Personalized or custom-made items
- Items damaged due to misuse or improper care
How to Initiate a Return
- Contact Us: Email us at Email= Currentcraze.in with your order number and reason for return
- Receive Authorization: We’ll send you a Return Authorization (RA) number and return instructions
- Pack Your Item: Securely package the item with all original tags and packaging
- Ship It Back: Send the package to the address provided in your return authorization
Refund Process
Processing Time
Once we receive your returned item, we will inspect it and process your refund within 7 – 15 business days.
Refund Method
Refunds will be issued to your original payment method. Please note:
- It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or card issuer
- Original shipping costs are non-refundable (unless the return is due to our error)
Return Shipping Costs
- Customer’s Responsibility: You are responsible for paying return shipping costs unless the item is defective or we made an error
- Recommendation: We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50
Exchanges
We offer exchanges for:
- Different sizes
- Different colors
- Different styles of equal or lesser value
To request an exchange, follow the same return process and indicate in your email that you’d like an exchange. We’ll process your exchange once we receive the returned item.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 7 days of delivery with photos of the damage
- We’ll provide a prepaid return label at no cost to you
- Once received, we’ll send a replacement or issue a full refund, including original shipping costs
Lost or Stolen Packages
2xfashion is not responsible for lost or stolen packages. We recommend:
- Tracking your shipment
- Requiring a signature upon delivery
- Filing a claim with the shipping carrier if your package is lost or stolen
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Email:
Phone: 8745006328